About Tombola – Contact & Company Information
Tombola has been a fixture of the UK online bingo scene since 2006, and it’s one of the few brands that builds every game itself rather than renting titles from third-party studios. This independent review page gathers everything worth knowing about who runs the site, how it’s licensed, and the exact ways to reach its support team when you need a hand.
Table of contents
About Tombola
Tombola launched in 2006 and grew into one of Britain’s most recognisable online bingo brands, largely on the strength of its proprietary software. Every game on the site — Bingo90, Bingo75 Lines, Bingo80, plus speciality titles like Pulse, Burst, Blocks and Paper — is developed in-house, so nothing on the platform appears anywhere else. Tickets start from 1p and cap out at 50p, which keeps the rooms accessible for casual players.
Since 2022 the brand has been owned by Flutter Entertainment, one of the largest gambling groups in the world. That backing sits alongside long-standing regulatory credentials: Tombola operates under a UK Gambling Commission licence (Account No. 38613) and holds additional Gibraltar licensing (RGL 052) for its international operations. UK players are covered by the UKGC framework, which is the relevant licence for anyone playing from Great Britain.
The operator’s stated approach leans heavily on community and safer play. UK-based chat moderators run the bingo rooms, and the responsible gambling toolkit includes net spend limits, deposit and loss caps, session reminders and self-exclusion, with signposting to BeGambleAware. There’s also a £300 maximum balance and a weekly net-deposit ceiling built into the cashier — unusually tight controls compared with much of the market. For a broader look at the games and the welcome offer, the Tombola review homepage covers the full picture.
Contact Us
Tombola offers three direct support channels: live chat (available 24/7), email at support@tombola.co.uk, and a UK freephone line on 0800 29 888 73 staffed from 9 AM to 11 PM. An extensive FAQ and Help Centre on the operator’s site handles most common queries without needing an agent.
The support setup breaks down as follows:
Live chat is the quickest route for account or payment questions, though it’s worth knowing that some players report it can take a while to connect to an agent during busy periods. The chat hosts who run the bingo rooms are a genuinely useful first port of call for simpler queries — they’re UK-based and can point you in the right direction before you ever queue for the support team. For anything involving documents or formal complaints, email creates a written trail that’s easier to reference later.
If your question concerns the small print of the welcome offer — the 100% bonus match up to £50 with 1 Free Play per £1 deposited and no wagering requirements — the site’s Tombola terms and conditions sets out how those rules work on this review site, while the operator’s own T&Cs govern the offer itself.
Licensing Information
Tombola is licensed and regulated by the UK Gambling Commission under Account No. 38613, with additional Gibraltar licensing (RGL 052) covering international operations. For players in Great Britain, the UKGC licence is the one that matters — it can be verified directly on the Commission’s public register by searching the account number.
The key regulatory facts at a glance:
- Primary regulator: UK Gambling Commission (United Kingdom), licence no. 38613
- Additional licensing: Gibraltar, RGL 052, for international operations
- Owner: Flutter Entertainment (since 2022)
- Established: 2006
- Minimum age: 18+
Fairness is underpinned by the fact that all games run on proprietary Tombola software developed in-house, rather than third-party RNG content. On the security side, the operator documents full-site SSL encryption and 3-D Secure 2.0 on card payments, so deposits made with a Visa debit card, Mastercard debit card, Visa Electron or Apple Pay travel over protected rails. All transactions are fee-free.
How a site handles personal data matters just as much as how it handles money, and the Tombola privacy policy explains what this review website collects from its own readers. The operator’s privacy practices are published separately on its official site, in line with UKGC requirements.
Frequently Asked Questions about Tombola
Who operates Tombola casino?
Tombola has been owned by Flutter Entertainment since 2022, though the brand itself dates back to 2006. It runs on proprietary in-house software, holds a UK Gambling Commission licence (Account No. 38613) and additional Gibraltar licensing (RGL 052) for international operations.
How do I contact Tombola customer support?
Three direct channels are available: live chat on the operator’s site, email at support@tombola.co.uk, and a UK freephone line on 0800 29 888 73. There’s also an extensive Help Centre and FAQ for self-service answers, plus UK-based chat hosts in the bingo rooms.
Is Tombola licensed and regulated?
Yes. Tombola operates under a UK Gambling Commission licence, Account No. 38613, which covers players in Great Britain, and holds Gibraltar licence RGL 052 for international operations. The licence number can be verified on the UKGC’s public register. Players must be 18 or over.
What are Tombola customer service hours?
Live chat runs 24/7, so help is available at any hour. The UK freephone line (0800 29 888 73) is staffed from 9 AM to 11 PM. Email support via support@tombola.co.uk and the online Help Centre can be used at any time, day or night.
Fancy seeing the in-house bingo rooms and the no-wagering welcome offer for yourself? The button below takes you straight to the reviewed casino.